Order & Return Policy
Last Updated: 2026
By booking a service or placing an order through Calm Renewal (www.calmrenewal.com), you agree to the following policies.
Services & Appointments
Cancellations & Rescheduling
Cancellations made less than 24 hours before a scheduled appointment, as well as missed appointments (“no-shows”), will incur a 50% service fee.
If you need to reschedule your appointment, please contact us at least 24 hours in advance whenever possible.
Service Refunds
Due to the personalized and energetic nature of our offerings, all completed service sales are final.
Refunds or exchanges are not available after a service has been delivered.
Product Orders & Shipping
All products are made to order through a trusted print-on-demand fulfillment partner with facilities worldwide. Orders are produced and shipped from the location that can fulfill them most efficiently.
Estimated Delivery Times
Orders are typically fulfilled within 3–7 business days before shipment.
Estimated shipping times:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
Please note that shipping times are estimates and may vary due to carrier delays, customs processing, weather, or other circumstances beyond our control.
Customs & Import Fees
International orders may be subject to customs fees, import duties, taxes, or other charges determined by your local customs office. These fees are the responsibility of the customer and are not controlled by Calm Renewal LLC.
Tracking Orders
Once your order has shipped, you will receive a tracking link via email.
If you have any questions regarding your shipment or tracking information, please contact:
melissa@calmrenewal.com
Incorrect Addresses & Lost Packages
Please ensure your shipping address is entered correctly at checkout.
If a package is returned due to an incorrect or insufficient address provided by the customer, reshipping costs will be the responsibility of the customer.
If your order appears delayed or missing, please first:
Check your shipping confirmation email for address errors
Contact your local postal carrier
Check with neighbors or household members
If you still need assistance, please email melissa@calmrenewal.com with your order number.
Returns, Exchanges & Refunds
Returns & Exchanges
Because all products are made to order, Calm Renewal LLC does not offer returns or exchanges for:
Incorrect size selection
Change of mind
Buyer’s remorse
Minor color variation due to screen display differences
Please review sizing charts and product details carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, mislabeled, or incorrect, please contact melissa@calmrenewal.com within 7 days of delivery.
Please include:
Your order number
Clear photos of the item and issue
Any relevant details regarding the order
If approved, we will provide a replacement or refund at no additional cost.
Refund Eligibility
Refunds are only available in cases where:
The wrong item was received
The item arrived damaged or defective
The product was mislabeled
Requests submitted outside the 7-day reporting window may not be eligible for replacement or refund.
Contact
For questions regarding your order, appointment, or these policies, please contact:
Thank you for choosing Calm Renewal LLC.